Returns
If you’d like a different size or style, simply return your original purchase and place a new order for your preferred glerups.
All returns must be registered through our returns portal before being sent back to us.
Start your return below and follow the instructions provided in the portal.
Please note that we do not offer free returns. Return shipping costs are the responsibility of the customer.
- You have 30 days to return your order.
- Items must be returned unused, clean and without stains or signs of wear. We are unable to issue a refund for items that show visible signs of use.
HOW TO RETURN YOUR GLERUPS
START YOUR RETURN
- All returns must be registered through our returns portal before being sent back to us.
Start your return using the button above and follow the instructions in the portal. Please note that return shipping must be arranged and paid for by you, and you will need to print your own return label.
Once we have received your return, please allow up to 7 working days for it to be processed.
2. Returning the package
- Send the package with a tracking number.
- Remember to get a receipt when sending the package.
- Avoid sticking or damaging the original product/packaging.
Add your own custom content to give more information about your store, availability details...
Write your order number on a piece of paper - and place it in the box. You can find the order number in your order confirmation e-mail.
Example of order number: UK10203
Return the item in the original glerups shoe box and make sure the package is securely wrapped before sending.
You must write "Return" on the outer box
Please send returns to:
Aktieselskabet Glerups.dk,
Kelddalvej 27,
9600 Aars,
Denmark
Please note that return packages must be sent directly to us. We do not pick up returns sent to a parcel shop.
Once we have received your return package, you can expect a processing time of up to 7 working days.