Need to return an item?
Learn how to return your glerups products.
Not sure about your size? Find a local glerups retailer.
Phone: +45 98 66 65 15
Monday – Thursday: 9:30 AM – 3:00 PM
Friday: 9:30 AM – 2:00 PM
Email: glerups@glerups.dk
We respond within 1–2 business days.
Orders & Delivery
Can I buy glerups products in physical stores?
Yes, you can find a list of our retailers on our website under "Find retailer".
How long is the delivery time?
We strive to dispatch your order as quickly as possible.
Estimated delivery time within United Kingdom: 7-10 business days.
Can I track my order?
Yes, absolutely. Once your order has been shipped, you will receive a confirmation email containing a tracking link, allowing you to follow your parcel every step of the way.
Which countries do you ship to?
We ship to most countries worldwide. You can check whether your country is available during checkout on your local glerups website.
What should I do if my package is delayed?
If your order has not arrived within the expected delivery timeframe, please contact our Customer Service team at glerups@glerups.dk or by phone at +45 98 66 65 15.
We will contact the shipping carrier and provide an update as soon as possible.
What if my package has been lost?
If your package appears to have been lost in transit, please contact our Customer Service team at glerups@glerups.dk or by phone at +45 98 66 65 15.
We will investigate the matter with the shipping carrier and do our best to resolve the issue as quickly as possible.
When can I expect to receive my refund after a return?
Once we have received and processed your returned item, your refund will typically be issued within 5 business days.
Please note that it may take a few additional days for the refund to appear in your account, depending on your bank or payment provider.
Important: If you are returning an item from the United Kingdom, transit times may be longer due to customs processing. In some cases, it can take up to 7 weeks for a return shipment to reach our warehouse in Denmark. Your refund will be processed as soon as your return has been received and inspected.
Models & Sizes
Which model should I choose?
Slip-On
If you tend to get warm feet quickly and often slip your indoor shoes on and off throughout the day, our Slip-On model is the perfect choice for you.
Shoe
If you prefer a slipper that fits more securely on your foot, the Shoe model is the ideal option.
Boot
The Boot is designed for those who want extra warmth around the ankles and lower legs. If you often experience cold feet and ankles, the Boot is a reliable choice.
What should I do if I am between two sizes?
If you are unsure which size to choose, you can use our "Size Guide". Please note that the guide is intended as a reference only, as the best fit is achieved by trying on a physical pair.
If you are between two sizes, we recommend choosing the larger size.
If your slippers are too small, your toes may press against the wool at the front, which can lead to premature wear over time.
Are glerups slippers available in separate men's and women's sizes?
glerups slippers are designed as a unisex style and are made to fit most feet comfortably.
What is the difference between a leather sole and a rubber sole?
Leather soles provide a soft, flexible, and natural feel making them ideal for indoor use.
Rubber soles offer greater grip and stability and are also suitable for light outdoor use.
Both options are designed for comfort. The right choice depends on whether you plan to wear your glerups exclusively indoors or would also like the flexibility to use them for light outdoor activities.
Are glerups suitable for wide feet?
Our slippers are generally designed with extra room around the toes, as they are made in a unisex fit.
In addition, the natural wool will gradually adapt to the shape of your feet over time, providing a comfortable and personalized fit.
View "Size Guide"Can the insole be removed?
No, the insole cannot be removed from our slippers.
Our slippers feature a double layer of felted wool in the sole, which is an integrated part of the design and cannot be taken out.
Will my glerups stretch over time?
glerups slippers are made from pure natural wool, which will gradually adapt to the shape of your feet and create a personalized fit.
While glerups slippers do not stretch in length, they will naturally adjust in width to accommodate your feet over time.
Should I wear socks with my glerups?
We recommend wearing your glerups with bare feet.
Of course, you can wear socks if you prefer, but many people choose to go barefoot to fully enjoy the natural comfort and temperature-regulating properties of the wool.
Do glerups slippers provide arch support?
glerups slippers are made with a double layer of wool in the sole, helping to create a personalized fit for your feet. The natural wool gradually adapts to the shape of your feet over time.
However, our slippers are not designed with specific arch support.
Our Wool
Can I wash my glerups?
We do not recommend machine washing your glerups, as it may affect both the wool and the shape of the slippers.
Please refer to our "Care Guide" on the website for recommended cleaning and maintenance instructions.
My slippers are shedding a little wool. Is this normal?
Yes, this is completely normal.
Wool is a natural material, and a small amount of shedding may occur, especially when the slippers are new. This will gradually decrease over time with regular use.
How does the wool adapt to my feet?
The natural wool gradually adapts to the shape of your feet as you wear your glerups, creating a comfortable and personalized fit through the slipper’s double-layer wool sole.
All glerups models are made with a double layer of wool in the sole, which is an integral part of the slipper. This contributes to the exceptional comfort and fit that glerups is known for.
Where are glerups slippers produced?
All glerups slippers are designed in Denmark and produced at our own factory in Romania.
Having our own production facility allows us to maintain strict quality control and ensure that every pair is made with care and attention to detail.
You can read more about our production and our wool under “About glerups”.
Why do the colors of my slippers look different from the pictures on the website?
As our slippers are made from natural wool and felted during production, slight color variations may occur from pair to pair.
Wool is a natural material, and the felting process can create subtle differences in shade and texture. In addition, screen settings and lighting conditions may also affect how colors appear online compared to real life.
Have your production methods or product quality changed over time?
The core principles behind glerups have remained the same for many years.
Our slippers are still made from natural materials, crafted with care and a strong focus on comfort and durability.
While small improvements may occur over time, our production methods and quality standards remain consistent – with care from “farm to foot”.
Warranty & Claims
There is a hole in the wool of my glerups. What should I do?
If you discover a hole in the wool of your glerups, please contact our Customer Service team at glerups@glerups.dk and include a photo along with your order number.
Our team will review your case and get back to you with further assistance.
There is a hole in the sole of my glerups. Can glerups repair them?
Unfortunately, glerups does not offer repairs.
However, please send a photo and your order number to glerups@glerups.dk, and we will do our best to assist you in the best possible way.
My leather sole has become slippery. How can I improve the grip?
Over time, leather soles can become slippery. We recommend using a suede brush to maintain the leather and help improve the grip.